Faq’s

Our most asked questions

Will I get the specific skis I order from the website?

If you request a specific ski, we will do our very best to provide it otherwise you will be allocated an equivalent standard of ski in the same category. You can request a specific model in the comments section and if it not possible we will contact you directly.

Do I make the reservation from the first day I will be skiing?

As an example, if you arrive on Saturday 17th December, then you should book your skis to start from Sunday 18th December for the number of days you wish to ski. You can pick up your skis from 2pm the day before you start. If you have ordered the mobile service we will visit you and deliver your equipment the evening that you arrive.

What happens if I damage or lose my equipment?

If you do NOT have our Theft & Damage Protection then we will charge you for the replacement cost of the item. (Please see Terms & Conditions). If you have holiday insurance you can usually re-claim the money back from them. We will provide you for a receipt for the lost/stolen or broken item.

Can I get a refund if I return my equipment early?

If you return your equipment early due to illness or injury, we will refund you any days not used on presentation of a medical certificate. We do not under any circumstances offer refunds due to weather conditions or partial lift closure. If you just wish to stop skiing, we will refund you for the days not used subject to a 20 Euro administration fee.

Can I hire a helmet from you?

Yes you can hire a helmet from us for as many days as necessary. We have a great stock of helmets to rent or buy for both adults and children.

I have my own equipment - is it possible to get it serviced?

You can drop your equipment into one of our shops after skiing and it will be serviced overnight and can be collected when the shop opens the following morning. It is also possible to get your equipment serviced via our mobile service, just send us an email on info@skihigher.com or give us a ring on +33 (0)4 79 00 51 70 once you arrive in resort.

Do I need to present my online booking voucher?

Yes, please print the PDF of your booking confirmation and present it to a member of our staff in resort in the shop or give it to one of our mobile ski technicians.

Can I add more people to my booking?

Unfortunately you need to start a new booking. Log in to your account and add the new booking and both bookings will be processed together by our resort team. However if it is just a modification to a size or model of ski/boot, please email Jenny at info@skihigher.com and we will edit your booking.

I have booked the mobile service - how do I arrange for delivery and fitting of equipment?

Please call us on +33 (0)4 79 00 51 70 when you have arrived in the resort and we will arrange a suitable time to visit you.

How do I arrange for the collection of my equipment at the end of my holiday?

We will automatically collect the equipment in the evening after your last days skiing.

I have not received an email confirmation of my booking.

You should receive an automated confirmation email when payment has been received by our online banking system. If you have not received confirmation, please email Jenny on info@skihigher.com and she will look into the problem.

I am coming with a large group of people - can I get a bigger discount?

Please contact us by email on info@skihigher.com for more information. Depending on your holiday dates and the size of your group, we may be able to provide you with a promotional discount code.

Price matching

The first thing to remember is that online discounts may be attractive but very often the equipment and service will not match your expectations. Please contact us on +33 (0) 4 79 00 51 70 or email Jenny at info@skihigher.com for further information.

I would like to speak to someone.

Please contact us on +33 (0) 4 79 00 51 70 or email info@skihigher.com for further information.