Our most asked questions
Our most asked questions
If you request a specific ski, we will do our very best to provide it otherwise you will be allocated an equivalent standard of ski in the same category. You can request a specific model in the comments section and if it not possible we will contact you directly.
As an example, if you arrive on Saturday 17th December, then you should book your skis to start from Sunday 18th December for the number of days you wish to ski. You can pick up your skis from 2pm the day before you start. If you have ordered the mobile service we will visit you and deliver your equipment the evening that you arrive.
If you do NOT have our Theft & Damage Protection then we will charge you for the replacement cost of the item. (Please see Terms & Conditions). If you have holiday insurance you can usually re-claim the money back from them. We will provide you for a receipt for the lost/stolen or broken item.
If you return your equipment early due to illness or injury, we will refund you any days not used on presentation of a medical certificate. We do not under any circumstances offer refunds due to weather conditions or partial lift closure. If you just wish to stop skiing, we will refund you for the days not used subject to a 20 Euro administration fee.
Yes you can hire a helmet from us for as many days as necessary. We have a great stock of helmets to rent or buy for both adults and children.
You can drop your equipment into one of our shops after skiing and it will be serviced overnight and can be collected when the shop opens the following morning. It is also possible to get your equipment serviced via our mobile service, just send us an email on email@example.com or give us a ring on +33 (0)4 79 00 51 70 once you arrive in resort.
Yes, please print the PDF of your booking confirmation and present it to a member of our staff in resort in the shop or give it to one of our mobile ski technicians.
Unfortunately you need to start a new booking. Log in to your account and add the new booking and both bookings will be processed together by our resort team. However if it is just a modification to a size or model of ski/boot, please email Jenny at firstname.lastname@example.org and we will edit your booking.
We will automatically collect the equipment in the evening after your last days skiing.
You should receive an automated confirmation email when payment has been received by our online banking system. If you have not received confirmation, please email Jenny on email@example.com and she will look into the problem.